Refund policy

Returns/Exchanges

We pride ourselves on our customer service and we are confident in the quality of our product. To return any product, simply email us at support@missionbelt.com. If your product is received damaged, we ask that you send us an email with the photo of the damaged item and reason for return. We are committed to our product and will do everything in our power to ensure your 100% satisfaction. Upon receiving the return we refund the amount of the product, minus shipping and handling. If you received free domestic shipping when you initially ordered and you return a product for reasons other than a manufacturer's defect, the cost of shipping will be deducted from your refund amount.

Orders made from MissionBelt.com are eligible for refund for 60 days after the order was placed. Exchanges can be done at any time. All items must be in "Like-New" condition to be eligible for a refund or exchange. If you purchased your item from a 3rd party seller, and not from Mission Belt directly, you will need to pursue your refund or exchange from the seller.

Warranty

All belts come with a one (1) year warranty. We ask that you provide an image of the damaged belt and a proof of purchase when contacting us about replacement parts. All warranty inquiries should be sent to support@missionbelt.com

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 60 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
Please allow up to 7 days for your refund to process and post to your payment account. If you have not received your refund after that amount of time, please contact us at support@missionbelt.com.

Exchanges (if applicable)
We only replace items if they were received from us in a defective or damaged condition. If you need to exchange it for the same item, send us an email at support@missionbelt.com for instructions

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.